Privacy policy
Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Dazzling Delights South Africa collects, uses, stores and shares personal information when you visit www.dazzlingdelights.co.za, contact us, create an account or place an order.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information We Collect
Depending on how you interact with our store, we may collect information including:
- your name;
- email address and telephone number;
- billing and delivery addresses;
- order and purchase information;
- account information;
- communications with us;
- device, browser and IP information;
- cookie and analytics identifiers; and
- information about how you browse and use our website.
2. Payment Information
Payments are processed through secure third-party payment providers.
Where payment details are processed directly by the payment provider, Dazzling Delights does not receive or store your complete card information.
3. How We Use Your Personal Information
We may use personal information where reasonably necessary to:
- process and fulfil orders;
- arrange delivery;
- communicate with you about your order;
- provide customer support;
- process returns, exchanges or refunds;
- detect and prevent fraud or misuse;
- maintain and improve our website;
- understand how customers use our store;
- send marketing communications where permitted;
- maintain accounting, tax and business records; and
- comply with applicable legal and regulatory obligations.
4. Cookies & Similar Technologies
Our website may use cookies, pixels and similar technologies to operate the store, remember preferences, analyse website use and support advertising or marketing where permitted.
You can control certain cookies through your browser settings and through any privacy controls made available on our website.
5. Shopify
Our online store is hosted by Shopify, which provides the ecommerce platform through which our products and services are offered.
Shopify may process personal information on our behalf or as otherwise described in Shopify's own privacy documentation.
6. Other Service Providers
We may share personal information with trusted service providers where reasonably necessary to operate our business.
These may include:
- payment processors;
- courier and delivery companies;
- fraud-prevention services;
- email and customer-support providers;
- website analytics providers;
- hosting and ecommerce technology providers; and
- professional advisers.
We disclose only the information reasonably required for those providers to perform the relevant service.
7. Legal Disclosure
We may disclose personal information where required by law, court order or lawful regulatory request, or where reasonably necessary to protect our customers, business, rights, systems or property.
8. Cross-Border Processing
Some of the technology and service providers used by our store may process or store information outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, tax, accounting, fraud-prevention and legal requirements.
Different categories of information may therefore be retained for different periods.
10. Security
We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.
No online service can guarantee absolute security, but we take the protection of customer information seriously.
11. Your Rights
Subject to POPIA and other applicable law, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion where legally appropriate;
- object to certain processing;
- withdraw consent where processing is based on consent; and
- raise a complaint regarding the handling of your information.
To make a privacy request, contact us at info@dazzlingdelights.co.za.
We may need to verify your identity before fulfilling a request.
12. Information Regulator
If you believe that your personal information has been processed unlawfully, you may also have the right to lodge a complaint with the Information Regulator of South Africa.
13. Marketing Communications
If you have elected to receive promotional communications from us, you can unsubscribe at any time using the unsubscribe option included in the communication or by contacting us.
Transactional communications relating to orders, deliveries, payments or customer-service matters may still be sent where necessary.
14. Children
Our online store is intended for persons legally able to enter into purchase transactions.
We do not knowingly seek to collect personal information from children without appropriate parental or guardian involvement where required by law.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices or legal obligations.
The latest version published on this page will apply from the date it is posted.
16. Contact Us
For privacy questions or requests, please contact:
Dazzling Delights South Africa
Email: info@dazzlingdelights.co.za