Shipping policy

Shipping & Delivery

Every Dazzling Delights order is prepared with care and delivered using trusted courier partners specialising in secure national and international delivery.

Delivery Within South Africa

Free standard shipping is available on all online orders over R1000.

Orders with a total value below R1000 are charged a flat R100 shipping fee.

Our delivery service includes courier transport and appropriate protection against loss or damage while the parcel is in transit.

Made-to-Order Moissanite Jewellery

Our moissanite jewellery is handcrafted to order rather than mass-produced and held as finished stock.

Made-to-order moissanite jewellery is normally delivered approximately 3–4 weeks after your order has been processed.

During particularly busy periods, including Black November and the Christmas season, delivery may take up to approximately 6 weeks, depending on order volumes.

Where an individual product page states a different production or delivery timeframe, the product-specific information will take precedence.

Loose Moissanites

Loose moissanites are normally delivered in approximately 3 weeks after the order has been processed.

Custom Solid-Gold Designs

Custom designs manufactured in solid gold may take up to approximately 6 weeks to manufacture and deliver, depending on gold availability, the complexity of the design and the work required.

Custom pieces are produced to the specifications agreed for the order, and additional time may occasionally be required for particularly complex designs.

Tracking & Courier Updates

Where tracking is available, tracking information will be provided once your order has entered the courier network.

Please allow a short period after collection for tracking information to begin updating.

Delivery Addresses

Please ensure that your delivery address, contact number and other delivery information are complete and accurate when placing your order.

Dazzling Delights cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer, although we will make reasonable efforts to assist where possible.

Courier Delays

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Courier delays, severe weather, regional disruption, security restrictions, peak-season demand or other circumstances outside our reasonable control may affect delivery times.

Lost or Damaged Parcels

If your parcel appears to have been lost in transit or arrives visibly damaged, please contact us as soon as possible at info@dazzlingdelights.co.za.

Please include your order number and, where relevant, photographs of the parcel and its contents so that we can investigate the matter with the courier.

International Delivery

International shipping charges are not included in the standard product prices shown on the South African store.

Where international delivery is arranged, the applicable shipping cost can be confirmed with Dazzling Delights and our preferred courier partner after your purchase has been confirmed.

Any customs duties, import taxes, clearance charges or other fees imposed by the destination country are the responsibility of the recipient unless expressly agreed otherwise.

Questions About Delivery

If you have any questions regarding the delivery of your order, please contact us at info@dazzlingdelights.co.za.