Refund policy
Returns & Refunds
We want every Dazzling Delights order to arrive in the condition and specification you reasonably expect.
Because our jewellery is handcrafted to order, our standard return policy is designed primarily for items that arrive damaged or defective. Nothing in this policy limits any rights or remedies that apply to you under South African consumer law.
30-Day Return Period for Damaged or Defective Items
If your order arrives damaged or defective, you must contact us within 30 days of delivery to request a return, refund or exchange.
If more than 30 days have passed since delivery, we may be unable to accept the return under our standard policy, subject always to any statutory rights that may continue to apply.
Return Condition
To be eligible for a return under this policy, the item must be returned in its original condition and, wherever reasonably possible, with all original packaging and accompanying materials.
This includes any jewellery box, certificate or other item supplied with the order.
Please do not wear, alter, resize, repair or otherwise modify an item that you intend to return.
Made-to-Order Jewellery
Our jewellery is handcrafted to order specifically after an order is placed.
For this reason, we do not ordinarily accept change-of-mind returns on made-to-order jewellery simply because the customer has changed their mind, selected the wrong size or no longer requires the item.
This does not affect any rights you may have where an item is defective, damaged, incorrectly supplied, materially different from its description, unsafe or otherwise subject to a statutory remedy.
Defective, Damaged or Incorrect Items
If your order arrives damaged, defective or materially different from what you ordered, please contact us promptly at info@dazzlingdelights.co.za.
Please include:
- your order number;
- a description of the issue; and
- clear photographs where appropriate.
Once the item has been received and inspected, we will confirm the appropriate resolution.
Exchanges
Where a return is approved, defective or damaged items may be exchanged for the same item, subject to availability and inspection.
If a replacement is not available or another remedy is appropriate, we will discuss the available options with you.
Return Shipping Costs
Under our standard return procedure, customers are responsible for the cost of returning an item to us.
We recommend using a tracked and suitably insured return service, as the item remains the sender's responsibility until it is safely received by us.
Refunds
Approved refunds are issued to the original payment method wherever reasonably possible.
Once a refund has been processed by us, the time required for the funds to appear in your account will depend on your bank or payment provider.
Items Damaged After Delivery
Damage caused after delivery by accidental impact, misuse, inappropriate cleaning, chemicals, excessive bending, unauthorised repair, resizing or alteration is not considered a manufacturing defect.
Normal wear and tear is also not considered a manufacturing defect.
Gold-Plated & Gold-Finished Jewellery
Jewellery described as 18K Yellow Gold over Sterling Silver, 18K Rose Gold over Sterling Silver, gold-plated or similar is made from sterling silver with a gold-coloured precious-metal finish. It is not solid gold unless expressly described as such.
Gold plating naturally wears over time. The rate of wear varies considerably depending on skin chemistry, perspiration, friction, cosmetics, perfume, water, chemicals and how frequently the jewellery is worn.
Gradual wearing of the plated finish through normal use is not regarded as a manufacturing defect.
Adjustable Rings
Adjustable ring styles must only be adjusted within the size range stated for the individual product.
Where an adjustable ring is specified as suitable for approximately sizes J½ to P, forcing the ring materially beyond that range or repeatedly bending the band can weaken the metal, damage the setting or loosen stones.
Damage caused by excessive adjustment or misuse is not considered a manufacturing defect.
How to Start a Return
Before returning anything, please email info@dazzlingdelights.co.za with your order number and details of the problem.
We will provide the appropriate return instructions and return address.
Please do not send an item back before receiving return instructions from us.